EINet Support Services

EINet Support Services are a group of services dedicated to helping EINet OEM and VAR customers successfully integrate EINet products and services into their business offerings. The EINet staff guides OEM and VAR customers at every step of the way with the following support services.

EINet Help Desk

The EINet Help Desk is staffed by EINet personnel who answer questions or resolve problems OEM and VAR customers may encounter when using EINet services. The Help Desk is available by phone (toll free), by fax, or by electronic mail during business hours (8 am - 6 pm CST). OEM and VAR customers may also reach the Help Desk 24 hours a day, 7 days a week by digital pager for immediate assistance.

Training

EINet trains OEM and VAR customers on the use of EINet products and services through the use of lectures, demonstrations, and hands-on training. EINet also provides reference material for new users who are not familiar with Internet or client/server technologies. The combination of the training, reference materials, and assistance from the EINet Help Desk are designed to make the the use of EINet products and services as easy as possible.

Assistance with Service Administration

EINet provides assistance to OEM and VAR customers in the administration and support of their servers and services software. EINet assists the administrator in making decisions on how to organize and secure data for their service. EINet also assists the service administrator with getting software clients to communicate with servers and in bringing up new servers.

Specialized Customer Engineering and Consulting

If an EINet customer has unique requirements that are not met with the existing EINet technologies, EINet can design a custom solution to meet the customer's needs. The design can be implemented by the customer or by the EINet staff, with on-going consulting provided as needed.

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